TERMS & CONDITIONS
TERMS AND CONDITIONS
CORONAVIRUS (COVID-19) PANDEMIC
Unfortunately due to the current situation Australia is facing we have decided to take safety precautions and indefinitely disable any refunds or exchanges on all our products. We apologise for the inconveniences that this decision may cause but we are prioritising your health and safety.
Until further notice, due to the NSW regulations, dispatch can now only be made ONCE a week. All current and future orders are now estimated to be dispatched within 14 business days from order date. In the unlikely event that your order cannot be dispatched in the estimated time, you will be notified as soon as possible and your order will be dispatched the following business day. Any orders containing adhesive will NOT be shipped on a Friday (AEST) or prior to a public holiday (AEST).
Currently shipping world wide. Please contact us if have any problems with entering your address for shipping.
Once an order has been lodged with Australia Post, Paragon Lashes are no longer liable for lost, stolen or misplaced packages. It is the responsibility of the purchaser to ensure all contact and delivery information is correct.
Should your parcel go missing, it is your responsibility to lodge a claim but we will assist where possible.
For all domestic services and some international services Australia Post in some cases, where Extra Cover was not purchased, compensation is up to a maximum of $50 and a refund of postage may be payable, or Australia Post may elect to repair or replace the item up to $50 value, at their absolute discretion.
REFUND AND EXCHANGE (CURRENTLY NOT APPLICABLE UNTIL FURTHER NOTICE)
ALL POSTAGE AND HANDLING COSTS WILL BE AT THE EXPENSE OF THE CUSTOMER WHEN IN REQUEST FOR A REFUND OR EXCHANGE
PARAGON LASHES WILL ONLY PAY FOR POSTAGE AND HANDLING COSTS WHEN DISPATCHING PRODUCTS FOR AN APPROVED EXCHANGE OR REPLACEMENT.
Paragon Lashes allows customers to receive a refund or an exchange on only “certain items” purchased and under the following conditions:
1. The customer has contacted Paragon Lashes within 7 DAYS of RECEIVING their order to request for a refund or exchange and approval for return. There will be no refunds or exchanges thereafter. Any item/s returned without prior approval will not be refunded or exchanged. Item/s will be returned at the customers expense. (please see “HOW TO REQUEST FOR A REFUND OR EXCHANGE“ below for further details)
2. The item/s is not cosmetic or adhesive in nature. We DO NOT exchange or refund; microfibre cleansing brushes, disposable mascara wands, disposable micro applicators, foaming cleansers, headbands, eyelash glue/removers/primers, silicone/paper tapes, masks, tweezers (due to sanitary reasons)
3. ALL item/s returned for a refund or exchange must be received in its ORIGINAL condition; unopened, unused and undamaged.
If all steps are not met accordingly then the request for a refund or exchange will unfortunately not be approved. The customer will be notified of the decision and the item/s will be sent back.
HOW TO REQUEST FOR A REFUND OR EXCHANGE
ALL POSTAGE AND HANDLING COSTS WILL BE AT THE EXPENSE OF THE CUSTOMER WHEN IN REQUEST FOR A REFUND OR EXCHANGE UNLESS IN ANY CASE PARAGON LASHES IS AT FAULT
1. Please contact Paragon Lashes at email@example.com within 7 DAYS OF RECEIVING YOUR ORDER for a request and approval of return, no returned item/s will be refunded/exchanged otherwise
2. If approved for return, once the item/s are received and reviewed for a;
The customer will be sent an email notification that their item/s have been received, assessed and the results. If successful, a refund for the cost of purchase for the item/s will be issued to the method of payment used for purchase (minimum of 3 business days to return).
The customer will be sent an email notification that their item/s have been received, assessed and the results. If successful, the new items requested will be packaged and posted once any outstanding amount is paid if required. In the case that the new items are of lesser value than the returned goods a refund or credit note will be issued for the gap amount.
IF ANY REQUEST IS ASSESSED AS UNSUCCESSFUL, THE ITEMS WILL BE SENT BACK TO THE CUSTOMER.
If your item/s is received damaged, faulty, or does not meet its description please notify us by sending photos to firstname.lastname@example.org within 48 HOURS upon delivery. Damaged goods must be returned in/with the packaging it was sent in/with. Once received and reviewed we will notify you within 3 days if you will receive a replacement or a refund.
Order DISPATCHED = NO CANCELLATIONS ALLOWED, if you require a refund you must follow the steps above “HOW TO REQUEST FOR A REFUND OR EXCHANGE”
Order NOT DISPATCHED = Cancellation is allowed and a refund can be made immediately
If for any reason an order is returned to Paragon Lashes by Australia post due to customer error (incorrect address/details etc) a postage and handling fee will apply before we can resend your order.
ALL CLEARANCE AND SALE PRODUCTS
No credit note, refunds or exchanges will be approved for all clearance, sale and/or discounted (with discount codes) products.