******ALL orders are estimated to be dispatched within 1-2 business days from order date ****** PLEASE ALSO NOTE, DUE TO COVID-19 THERE WILL BE NO REFUNDS ON ANY ITEM/S UNTIL FURTHER NOTICE. THANK YOU!

TERMS & CONDITIONS

TERMS AND CONDITIONS

CORONAVIRUS (COVID-19) PANDEMIC

Unfortunately due to the current situation Australia is facing we have decided to take safety precautions and indefinitely disable any refunds or exchanges on all our products. We apologise for the inconveniences that this decision may cause but we are prioritising your health and safety.

 


SHIPPING
All orders are now estimated to be dispatched within 1-2 business days from order date. In the unlikely event that your order cannot be dispatched in the estimated time, you will be notified as soon as possible and your order will be dispatched the following business day. Any orders containing adhesive will NOT be shipped on a Friday (AEDT) or prior to a public holiday (AEDT).

Currently shipping world wide. Please contact us if have any problems with entering your address for shipping.

Liabilities
Once an order has been lodged with Australia Post, Paragon Lashes are no longer liable for lost, stolen or misplaced packages. It is the responsibility of the purchaser to ensure all contact and delivery information is correct.

Should your parcel go missing, it is your responsibility to lodge a claim but we will assist where possible.

For all domestic services and some international services Australia Post in some cases, where Extra Cover was not purchased, compensation is up to a maximum of $50 and a refund of postage may be payable, or Australia Post may elect to repair or replace the item up to $50 value, at their absolute discretion.

 

REFUND (CURRENTLY NOT AVAILABLE)

ALL POSTAGE AND HANDLING COSTS WILL BE AT THE EXPENSE OF THE CUSTOMER WHEN IN REQUEST FOR A REFUND.

Regrettably, we cannot process exchanges due to a fast turnover of stock. All customers will simply need to request a refund of the item/s and place a new order for the item/s they would like instead.

Paragon Lashes allows customers to receive a refund under the following conditions:

1. The customer has contacted Paragon Lashes within 7 DAYS of RECEIVING their order to request for a refund and approval for return.
Any item/s returned without prior approval will not be refunded and the item/s will be returned at the customers expense.
(please see “HOW TO REQUEST FOR A REFUND“ below for further details)

2. The item/s is not cosmetic or adhesive in nature. We DO NOT exchange or refund; microfibre cleansing brushes, disposable mascara wands, disposable micro applicators, foaming cleansers, headbands, eyelash glue/removers/primers, silicone/paper tapes, masks, tweezers (due to sanitary reasons)

3. ALL item/s returned for a refund must be received in its ORIGINAL condition; unopened, unused and undamaged.

If all steps are not met accordingly then the request for a refund will not be approved. The customer will be notified of the decision and the item/s will be sent back. 

 

HOW TO REQUEST FOR A REFUND


ALL POSTAGE AND HANDLING COSTS WILL BE AT THE EXPENSE OF THE CUSTOMER WHEN IN REQUEST FOR A REFUND UNLESS IN ANY CASE PARAGON LASHES IS AT FAULT

Regrettably, we cannot process exchanges due to a fast turnover of stock. All customers will simply need to request a refund of the item/s and place a new order for the item/s they would like instead.

1. Please contact Paragon Lashes at paragonlashesau@outlook.com within 7 DAYS OF RECEIVING YOUR ORDER for a request and approval of return, no returned item/s will be refunded otherwise.

2. If approved for return, once the item/s are received and reviewed the customer will be sent an email notification that their item/s have been received, assessed and the results. If successful, a refund for the cost of purchase for the item/s will be issued to the method of payment used for purchase (minimum of 3 business days to return).

IF ANY REQUEST IS ASSESSED AS UNSUCCESSFUL, THE ITEMS WILL BE SENT BACK TO THE CUSTOMER.


DAMAGED/INCORRECT ITEM/S
If your item/s is incorrect, received damaged, faulty, or does not meet its description you MUST notify us within 48 HOURS upon receiving the parcel. After 48 hours the item/s is subject to approval.

Once a notice is given, our team will review the packaging footage of your order and respond accordingly. In some cases, pictures may be requested. 

If the customer is requested to return the item/s the customer must ensure that item/s goods be returned in/with the packaging it was sent in/with. Once received and reviewed we will notify the customer if they will receive a replacement or a refund.


ORDER CANCELLATION
Order DISPATCHED = NO CANCELLATIONS ALLOWED, if you require a refund you must follow the steps above “HOW TO REQUEST FOR A REFUND OR EXCHANGE”
Order NOT DISPATCHED = Cancellation is allowed and a refund can be made immediately


CUSTOMER ERROR
If for any reason an order is returned to Paragon Lashes by Australia post due to customer error (incorrect address/details, late retrieval from the post office etc) a postage and handling fee will apply before we can resend the order.


ALL CLEARANCE AND SALE PRODUCTS
No credit note, refunds or exchanges will be approved for all clearance, sale and/or discounted (with discount codes) products. All clearance and sale items are final so please choose carefully.