TERMS & CONDITIONS
CORONAVIRUS (COVID-19) PANDEMIC
Unfortunately due to the current situation Australia is facing with COVID-19 we have decided to take safety precautions and indefinitely disable any refunds on all our products. We apologise for the inconveniences that this decision may cause but we are trying to prioritise the health and safety of everyone.
All orders are now estimated to be dispatched within 1-2 business days from order date. We DO NOT dispatch any orders on a Saturday, Sunday and Australian public holidays.
In the unlikely event that your order cannot be dispatched in the estimated time, you will be notified as soon as possible and your order will be dispatched the following business day.
Currently shipping world wide. Please contact us if have any problems with entering your address for shipping.
Once an order has been lodged with Australia Post, Paragon Lashes are no longer liable for lost, stolen or misplaced packages. It is the responsibility of the purchaser to ensure all contact and delivery information is correct.
Should your parcel go missing, it is your responsibility to lodge a claim but we will assist where possible.
For all domestic services and some international services, Australia Post in some cases, provide compensation up to a maximum of $50 and a refund of postage may be payable. Australia Post may elect to repair or replace the item up to $50 value, at their absolute discretion.
HOW TO REQUEST A REFUND (CURRENTLY NOT AVAILABLE)
ALL POSTAGE AND HANDLING COSTS WILL BE AT THE EXPENSE OF THE CUSTOMER WHEN IN REQUEST FOR A REFUND UNLESS IN ANY CASE PARAGON LASHES IS AT FAULT
Regrettably, we cannot process exchanges due to a fast turnover of stock. All customers will simply have to request a refund of the item/s and place a new order for the item/s they would like instead.
Paragon Lashes allows customers to request a refund under the following three conditions:
1. The customer has contacted Paragon Lashes within 7 DAYS of RECEIVING their order for a refund.
*Any item/s returned without prior contact will not be refunded and the item/s will be returned at the customers expense.
2. The item/s is not cosmetic or adhesive in nature. We DO NOT refund the following item/s for sanitary reasons; microfibre cleansing brushes, disposable mascara wands, disposable micro applicators, foaming cleansers, headbands, eyelash glue/removers/primers, silicone/paper tapes, masks, tweezers
3. ALL item/s returned for a refund must be received in its ORIGINAL condition; that is unopened, unused and undamaged.
If you feel that your situation meets all the above three conditions please continue reading on how to proceed.
WHAT YOU NEED TO DO NEXT
1. Please contact Paragon Lashes at email@example.com within 7 DAYS OF RECEIVING YOUR ORDER to request a refund. Once a request has been made please wait for a reply email advising of approval and instructions of return.
*Any item/s returned without prior contact and approval will not be refunded and the item/s will be returned at the customers expense.
2. If approved for return, once the item/s have been received and reviewed the customer will be sent an email notifying them that their item/s have been received, assessed and the outcome.
The two outcomes are as follows;
a) If the previous three conditions stated above have been met successfully a refund for the cost of purchase of the item/s will be issued to the method of payment used for purchase (minimum of 3 business days to appear).
b) If the previous three conditions stated above have NOT been met successfully then the item/s will be returned to the customer at their own expense.
If your item/s is incorrect, received damaged, faulty, or does not meet its description you MUST contact us at firstname.lastname@example.org within 24-48 HOURS upon receiving the parcel. After 48 hours the item/s in matter will be reviewed at our discretion.
If contact is made within 48 hours of receiving your order our team will immediately review the packaging footage of your order and respond accordingly. Pictures may be requested.
Order DISPATCHED = NO CANCELLATIONS ALLOWED, if you require a refund you must follow the steps above “HOW TO REQUEST FOR A REFUND”
Order NOT DISPATCHED = Cancellation is allowed and a refund can be made immediately
If for any reason an order is returned to Paragon Lashes by Australia post due to customer error (incorrect address/details, late retrieval from the post office etc) a postage and handling fee will apply before we can resend the order.
ALL CLEARANCE AND SALE PRODUCTS
No credit note or refunds will be given on any clearance, sale and/or discounted (with discount codes) products. All clearance and sale items are final so please choose carefully.